Website Down 06-25-2020

Incident Report for Outschool

Resolved

The outage has been resolved.

Parents, if your class was affected, please try to work with your teacher to reschedule. If you are unable to reschedule, email support@outschool.com and we can issue a refund.

Apologies for the inconvenience.

Posted Jun 25, 2020 - 18:45 PDT

Update

Outschool.com is back up, but we are continuing to investigate the cause of today's outage.

We apologize for the inconvenience.

Parents, if your class was affected, please work with your teacher to reschedule, if possible. If you are unable to find a resolution, email support@outschool.com and we will refund you or work to find another solution.

Teachers, note that Outschool will refund parents as needed out of our pocket, not yours. 👍 Please contact support with any questions.

Posted Jun 25, 2020 - 10:12 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 25, 2020 - 09:23 PDT

Investigating

We are currently investigating this issue.

Posted Jun 25, 2020 - 09:17 PDT

This incident affected: Outschool.com Website.