Resolved -
The incident has been resolved.
May 28, 09:57 PDT
Monitoring -
Our 3rd party verified that they fixed the issue. Our team confirmed the fix. We are monitoring.
May 28, 08:55 PDT
Identified -
The issue was identified by our 3rd party.
May 28, 08:45 PDT
Update -
We are continuing to investigate the issue. The issue also affects existing files and videos that are in the messages.
May 28, 08:35 PDT
Investigating -
Users reported that they could not attach files to their messages. The issue affects class posts, private messages, and class edit pages. Engineers are troubleshooting the problem.
May 28, 06:38 PDT
Resolved -
The temporary website outage has been fully resolved and Outschool.com is operational. Any users impacted as a result of this temporary issue may continue to contact support@outschool.com.
May 24, 15:32 PDT
Monitoring -
We have investigated, identified, and implemented a fix for this error. Any users continuing to experience difficulties with accessing the Outschool website may continue to contact support@outschool.com.
May 24, 15:11 PDT
Identified -
We have identified the issue and are actively working toward a fix for this intermittent error. Any users that are continuing to experience difficulties accessing the Outschool website may contact support@outschool.com.
May 24, 15:06 PDT
Investigating -
Outschool is aware of and actively investigating an intermittent error with some users not being able to access the Outschool website. Any impacted users can contact support@outschool.com
May 24, 15:03 PDT