Issues with File Attachments

Incident Report for Outschool

Resolved

The incident has been resolved.

Posted May 28, 2022 - 09:57 PDT

Monitoring

Our 3rd party verified that they fixed the issue. Our team confirmed the fix. We are monitoring.

Posted May 28, 2022 - 08:55 PDT

Identified

The issue was identified by our 3rd party.

Posted May 28, 2022 - 08:45 PDT

Update

We are continuing to investigate the issue. The issue also affects existing files and videos that are in the messages.

Posted May 28, 2022 - 08:35 PDT

Investigating

Users reported that they could not attach files to their messages. The issue affects class posts, private messages, and class edit pages. Engineers are troubleshooting the problem.

Posted May 28, 2022 - 06:38 PDT

This incident affected: Outschool.com Website and Sending Messages and Posting in the Classroom.