tag:status.outschool.com,2005:/historyOutschool Status - Incident History2024-03-19T01:49:01-07:00Outschooltag:status.outschool.com,2005:Incident/199157552024-02-05T14:21:06-08:002024-02-05T14:21:06-08:00Intermittent payment processing errors<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:21</var> PST</small><br><strong>Resolved</strong> - On Feb 5, our team was made aware of intermittent issues with payment processing for a subset of Outschool families. If you continue to experience issues paying for classes, please:<br /><br />1. Attempt to complete your purchase with a different card, or:<br />2. Contact your bank or financial institution to inform them of this issue, and clarify that you authorize charges from Outschool.<br /><br />If after trying a different card or contacting your bank or financial institution you are still not able to complete your transaction, please contact our support team at support@Outschool.com with as much detail as possible, including the bank or card issuer name, and any information provided by your bank as to why the charge in question did not process, so we can pass this along to our team for further investigation!</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:35</var> PST</small><br><strong>Investigating</strong> - Our team is currently investigating an intermittent issue with payment processing for a subset of Outschool families. If you are experiencing issues paying for classes, please:<br /><br />1. Attempt to complete your purchase with a different card, or:<br />2. Contact your bank or financial institution to inform them of this issue, and clarify that you authorize charges from Outschool.<br /><br />If after trying a different card or contacting your bank or financial institution you are still not able to complete your transaction, please contact our support team at support@Outschool.com with as much detail as possible, including the bank or card issuer name, and any information provided by your bank as to why the charge in question did not process, so we can pass this along to our team for further investigation!</p>tag:status.outschool.com,2005:Incident/194392642023-12-14T09:33:48-08:002023-12-14T09:33:48-08:00Users unable to send messages or post in the classroom<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>09:33</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>07:45</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>07:36</var> PST</small><br><strong>Investigating</strong> - We are investigating an issue where users are unable to communicate with each other on the Outschool platform.<br /><br />We apologize for the inconvenience. Our engineers are working to resolve this issue as soon as possible.<br /><br />We will share updates here as soon as we have them.</p>tag:status.outschool.com,2005:Incident/187661702023-10-12T08:36:30-07:002023-10-12T08:36:30-07:00Delays with customer support chat and email responses<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>08:36</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved and we are now able to respond to your support chat and email inquiries. Thank you for patience!</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>07:49</var> PDT</small><br><strong>Identified</strong> - We are currently experiencing technical difficulties with responding to customer support chat and email inquiries, and response times may be delayed. We are continuing to investigate and will continue to post updates as we know more.</p>tag:status.outschool.com,2005:Incident/183140532023-08-29T19:49:34-07:002023-08-29T19:49:34-07:00File uploads not working<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>19:49</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved by the 3rd party service and file uploads are now operational again.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>17:34</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and we are waiting on a fix from the 3rd party service.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>17:31</var> PDT</small><br><strong>Monitoring</strong> - We have identified the source of the issue, which is a 3rd party service.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>17:31</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where file uploads are not working. It is believed that this issue is related to a 3rd party service and we are monitoring the situation.</p>tag:status.outschool.com,2005:Incident/178547942023-08-29T17:21:40-07:002023-08-29T17:21:40-07:00Login from Facebook temporarily unavailable<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>17:21</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>07:27</var> PDT</small><br><strong>Investigating</strong> - Outschool's Facebook login option is temporarily unavailable, and users attempting to login through the Facebook SSO should use their email and password from the Outschool homepage, or another SSO login (Google or Apple). <br /><br />If a password is not set with your email, use the reset password link to set a password for the email associated with both your Facebook and Outschool account - https://outschool.com/users/change_password.<br /><br />For any additional support please contact support@outschool.com.</p>tag:status.outschool.com,2005:Incident/162114062023-03-07T12:55:13-08:002023-03-07T12:56:00-08:00Intermittent Payment Processing Errors<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>12:55</var> PST</small><br><strong>Resolved</strong> - We have resolved this issue, and you may contact us at support@outschool.com if you continue to experience issues with payment processing, we will be happy to assist you. Thank you for your understanding and for being part of the Outschool community!</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>12:27</var> PST</small><br><strong>Monitoring</strong> - Recently the Outschool team was made aware of an issue with our payment processor, and this issue has since been resolved. We are however seeing a small portion of Outschool families who are encountering difficulty with their preferred payment method processing. We have resolved this issue, though if you, your family, or your learners continue to experience payment processing issues, we <br />recommend the following, if possible:<br /><br />1. Attempt to re-enroll using an alternate payment method.<br />2. If you are unable to use an alternate payment method, please contact your bank or financial institution and inform them that <br /> Outschool charges are approved. You can then attempt to re-enroll. If you are unsure of who to contact, we recommend reviewing the <br /> back of your credit or debit card for any contact or customer service details.<br /><br />Please let us know if you continue to experience issues with payment processing and we will be happy to assist you further at support@outschool.com. We're so sorry for the disruption and particularly for any classes that were affected. Thank you for your continued understanding. We know these issues cause extra work and stress for you, and we're working hard to resolve this for impacted families.</p>tag:status.outschool.com,2005:Incident/153613172022-12-17T08:09:56-08:002022-12-17T08:09:56-08:00Email sending is delayed<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>08:09</var> PST</small><br><strong>Resolved</strong> - The sending delays are now all cleared. We will continue to monitor in the coming days. Thank you for your patience and understanding.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>23:36</var> PST</small><br><strong>Update</strong> - We are working through sending queues much faster now, but are still experiencing some delays with processing messages. The team is still working to resolve the delay issues as soon as possible.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>19:02</var> PST</small><br><strong>Update</strong> - We are starting to send mail more quickly now and beginning to make some progress on working through the queues. We will continue to update as soon as we have more details on a timeline for a full recovery. Thank you again for your continued patience.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>16:05</var> PST</small><br><strong>Update</strong> - We are still processing and sending emails, but with a large delay. We are working on ways to speed up the queues so that we can get through the email backlog as quickly as we can. We'll let you know as soon as we have additional updates to share.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>14:14</var> PST</small><br><strong>Identified</strong> - We have identified that the issue lies with our email service provider. We want to reiterate that we are sending email, but with significant delays. Please be assured that all relevant reminder and notification emails will be sent out as soon as the issue is resolved. In the meantime, we recommend checking your account for any missed messages or using alternative methods to stay informed of any important updates.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>14:07</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue with delayed email sending. This means that notifications and reminders will arrive, but might be later than expected.</p>tag:status.outschool.com,2005:Incident/112213082022-09-27T20:50:31-07:002022-09-27T20:50:31-07:00Outschool Scheduled Database Maintenance<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>20:50</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>20:40</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>07:33</var> PDT</small><br><strong>Scheduled</strong> - We will perform database maintenance from 08:40 PM to 08:50 PM Pacific Time. The website will not be available during this time. However, classes starting before 08:40 PM and after 08:50 PM will not be affected. We apologize for the inconvenience.</p>tag:status.outschool.com,2005:Incident/111426782022-09-15T09:00:38-07:002022-09-15T09:00:38-07:00Unable to join Zoom meetings<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>09:00</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>08:41</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p>tag:status.outschool.com,2005:Incident/110217732022-08-30T18:08:49-07:002022-08-30T18:08:49-07:00Outschool Website Slowness<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>18:08</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>17:42</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating a slowness issue on the website. We have identified a potential issue and are currently working to resolve it.</p>tag:status.outschool.com,2005:Incident/108632742022-08-29T21:55:28-07:002022-08-29T23:10:44-07:00Outschool Scheduled Database Maintenance<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>21:55</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>21:05</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>13:52</var> PDT</small><br><strong>Scheduled</strong> - We will perform database maintenance from 9:05 PM to 09:55 PM Pacific Time. The website will not be available during this time. However, classes starting before 9:05 PM and after 9:55 PM will not be affected. We apologize for the inconvenience.</p>tag:status.outschool.com,2005:Incident/108463682022-08-17T08:42:37-07:002022-08-17T08:42:37-07:00OS website loading issues<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>08:42</var> PDT</small><br><strong>Resolved</strong> - A small subset of users experienced intermittent issues with loading the Outschool website, and the issue has been resolved. Please contact us at support@outschool.com if you are still experiencing issues or need additional assistance.</p>tag:status.outschool.com,2005:Incident/107913282022-08-16T21:55:30-07:002022-08-16T21:55:30-07:00Outschool Scheduled Database Maintenance<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>21:55</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>21:05</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:21</var> PDT</small><br><strong>Scheduled</strong> - We will perform database maintenance from 9:05 PM to 09:55 PM Pacific Time. The website will not be available during this time. However, classes starting before 9:05 PM and after 9:55 PM will not be affected. We apologize for the inconvenience.</p>tag:status.outschool.com,2005:Incident/103707412022-06-21T09:14:14-07:002022-06-21T09:14:14-07:00Partial Zoom outage impacting a subset of Outschool users.<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:14</var> PDT</small><br><strong>Resolved</strong> - A fix has been released for the partial Zoom outage that may have impacted a subset of Outschool users and their ability to start or join live meetings. Thank you for being part of the Outschool Community and please contact support@outschool.com with any further questions or concerns.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>08:01</var> PDT</small><br><strong>Monitoring</strong> - We have identified, and are monitoring the impact of a partial Zoom outage that may have affected a subset of Outschool users and their ability to start or join live meetings. Please contact support@outschool.com with any questions or concerns.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:59</var> PDT</small><br><strong>Identified</strong> - We have identified the issue and are continuing to investigate a partial Zoom outage that may be impacting a subset of Outschool users and their ability to start or join live meetings.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:58</var> PDT</small><br><strong>Investigating</strong> - We are aware of and investigating a partial Zoom outage that may impact a subset of Outschool users and their ability to start or join live meetings.</p>tag:status.outschool.com,2005:Incident/100949512022-05-28T09:57:32-07:002022-05-28T09:57:32-07:00Issues with File Attachments<p><small>May <var data-var='date'>28</var>, <var data-var='time'>09:57</var> PDT</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>08:55</var> PDT</small><br><strong>Monitoring</strong> - Our 3rd party verified that they fixed the issue. Our team confirmed the fix. We are monitoring.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>08:45</var> PDT</small><br><strong>Identified</strong> - The issue was identified by our 3rd party.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>08:35</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate the issue. The issue also affects existing files and videos that are in the messages.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>06:38</var> PDT</small><br><strong>Investigating</strong> - Users reported that they could not attach files to their messages. The issue affects class posts, private messages, and class edit pages. Engineers are troubleshooting the problem.</p>tag:status.outschool.com,2005:Incident/100678572022-05-24T15:32:17-07:002022-05-24T15:32:17-07:00Outschool Website Outage, May 24, 2022<p><small>May <var data-var='date'>24</var>, <var data-var='time'>15:32</var> PDT</small><br><strong>Resolved</strong> - The temporary website outage has been fully resolved and Outschool.com is operational. Any users impacted as a result of this temporary issue may continue to contact support@outschool.com.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>15:11</var> PDT</small><br><strong>Monitoring</strong> - We have investigated, identified, and implemented a fix for this error. Any users continuing to experience difficulties with accessing the Outschool website may continue to contact support@outschool.com.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>15:06</var> PDT</small><br><strong>Identified</strong> - We have identified the issue and are actively working toward a fix for this intermittent error. Any users that are continuing to experience difficulties accessing the Outschool website may contact support@outschool.com.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>15:03</var> PDT</small><br><strong>Investigating</strong> - Outschool is aware of and actively investigating an intermittent error with some users not being able to access the Outschool website. Any impacted users can contact support@outschool.com</p>tag:status.outschool.com,2005:Incident/83736212021-11-07T19:03:30-08:002021-11-07T19:03:30-08:00Partial Zoom outage for Outschool users on Chromebook devices<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>19:03</var> PST</small><br><strong>Resolved</strong> - As of 6:07PM PST our technical partners at Zoom have confirmed that all Outschool educators and learners using Chromebook devices are now able to join and start live meetings without issue. Any additional questions or concerns can be directed to support@outschool.com.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>07:41</var> PDT</small><br><strong>Update</strong> - We have identified the issue related to Outschool educators experiencing technical difficulties starting live meetings from Chromebook devices and do not have an alternate device. We are working with our technical partners at Zoom to resolve this issue as quickly as possible. All learners using Chromebook devices are now able to join meetings without issue. Any additional questions or concerns can be directed to support@outschool.com.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>12:08</var> PDT</small><br><strong>Update</strong> - We have identified the issue and Outschool learners are now able to enter the live classroom on Chromebook devices as expected. We are simultaneously continuing to monitor the situation and working to implement a fix for Educators who do not have an alternate device. Any additional questions or concern can be directed to support@outschool.com.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>14:37</var> PDT</small><br><strong>Update</strong> - We have identified the issue and Outschool learners are now able to enter the live classroom on Chromebook devices as expected. We are simultaneously working to implement a fix for Educators who do not have an alternate device. Any additional questions or concern can be directed to support@outschool.com.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>20:48</var> PDT</small><br><strong>Monitoring</strong> - We have identified the issue, are working to implementing a fix, and are monitoring the issue related to Outschool users attempting to start or join a live meeting on Chromebook devices. Any additional questions or concern can be directed to support@outschool.com.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>19:57</var> PDT</small><br><strong>Identified</strong> - We have identified the issue and are working with our Zoom representatives to implement a fix for Outschool users attempting to start or join a live meeting on Chromebook devices. Any additional questions or concern can be directed to support@outschool.com.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>16:36</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating and working with our Zoom representatives to troubleshoot an issue impacting Outschool users ability to start or join a live meeting on Chromebook devices. Any additional questions or concern can be directed to support@outschool.com.</p>tag:status.outschool.com,2005:Incident/81517252021-10-04T16:40:56-07:002021-10-04T16:40:56-07:00Outschool login and sign-up via Facebook is not working.<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>16:40</var> PDT</small><br><strong>Resolved</strong> - The temporary outage for users attempting to login to or sign up for Outschool classes through Facebook as a result of broader service disruption at Facebook has been resolved. Any additional questions or concerns related to this temporary inconvenience can be sent to support@outschool.com. <br /><br />Thank you for being part of the Outschool community!</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>12:11</var> PDT</small><br><strong>Investigating</strong> - Outschool has identified a partial outage for users attempting to login to or sign up for Outschool classes through Facebook as a result of broader service disruption at Facebook. Our team is currently monitoring the issue and any impacted users can contact support@outschool.com for further assistance.</p>tag:status.outschool.com,2005:Incident/80496812021-09-21T14:10:15-07:002021-09-21T14:10:27-07:00Partial Zoom Outage - Sep 21, 2021<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:10</var> PDT</small><br><strong>Resolved</strong> - Outschool's Engineering and Development teams have identified and resolved the issue. Any users impacted by this brief outage can contact support@outschool.com for further assistance.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:06</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>13:59</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>13:58</var> PDT</small><br><strong>Investigating</strong> - Outschool has been made aware of a partial Zoom outage impacting some users' ability to enter the classroom using the 'Join live meeting' button. We are currently investigating the issue and any additional questions or concerns should be directed to support@outschool.com</p>tag:status.outschool.com,2005:Incident/72113482021-06-10T22:20:30-07:002021-06-10T22:20:30-07:00Outschool Scheduled Database Maintenance<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>22:20</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>22:10</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>16:13</var> PDT</small><br><strong>Scheduled</strong> - At 10:10PM PST, Outschool will be conducting a brief database maintenance. The scheduled maintenance may take up to 10 minutes to complete. Outschool.com will be offline for the duration of the scheduled maintenance though classes already in session will not be impacted. Any questions or concerns can be sent to support@outschool.com.</p>tag:status.outschool.com,2005:Incident/69848122021-05-12T22:20:37-07:002021-05-12T22:20:37-07:00Outschool Scheduled Database Maintenance<p><small>May <var data-var='date'>12</var>, <var data-var='time'>22:20</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>22:15</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>10:15</var> PDT</small><br><strong>Scheduled</strong> - At 10:15PM PST, Outschool will be conducting a brief database maintenance. The scheduled maintenance may take up to 5 minutes to complete. Outschool.com will be offline for the duration of the scheduled maintenance though classes already in session will not be impacted. Any questions or concerns can be sent to support@outschool.com.</p>tag:status.outschool.com,2005:Incident/68545432021-04-27T22:05:30-07:002021-04-27T22:05:31-07:00Scheduled Zoom Maintenance - Apr 27, 2021 at 10PM PST<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>22:05</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>22:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>08:16</var> PDT</small><br><strong>Scheduled</strong> - At 10PM PST, Zoom will be conducting a brief maintenance on the Outschool site. Any users with meetings at this time can rejoin live meetings at 10:05PM PST.</p>tag:status.outschool.com,2005:Incident/67995352021-04-21T14:25:37-07:002021-04-21T14:25:37-07:00Partial Zoom Outage - 04/20/21<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>14:25</var> PDT</small><br><strong>Resolved</strong> - Zoom has resolved the partial outage that impacted a portion of the Outschool community on April 20, 2021. Please contact support@outschool.com with any additional questions or concerns.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>07:43</var> PDT</small><br><strong>Update</strong> - Zoom has fixed the existing issues and we are continuing to monitor this throughout today, Wednesday, April 21, 2021.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>19:44</var> PDT</small><br><strong>Update</strong> - Zoom has identified the issue and is working on a fix. We are continuing to monitor the situation and any users who were impacted by the partial Zoom outage between 2PM - 5PM PST on April 20, 2021 can contact support@outschool.com with questions or concerns.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>17:55</var> PDT</small><br><strong>Update</strong> - Zoom has identified the issue and is working on a fix.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>15:52</var> PDT</small><br><strong>Update</strong> - Zoom has identified the issue and is working on a fix.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>15:35</var> PDT</small><br><strong>Monitoring</strong> - We are continuing to investigate a resolution and are in contact with Zoom regarding the partial outage.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>15:26</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and we are investigating a resolution.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>14:50</var> PDT</small><br><strong>Investigating</strong> - A subset of Outschool users are unable access live Zoom meetings. We are currently investigating the issue. Impacted users should contact support@outschool.com.</p>tag:status.outschool.com,2005:Incident/65001252021-03-22T22:55:30-07:002021-03-22T22:55:30-07:00Planned Database Maintenance<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>22:55</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>22:05</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>08:16</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance of the database system during this time. The platform will be unavailable during this time. Classes that have already started will continue, but you will be unable to join classes during this period.</p>tag:status.outschool.com,2005:Incident/63896902021-02-24T08:00:00-08:002021-02-24T09:53:40-08:00Brief Website Outage<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>08:00</var> PST</small><br><strong>Resolved</strong> - A small subset of users reported that they were unable to access class meetings from approximately 8:03 - 8:06 am PST. The users were able to refresh multiple times, and the website was back up and running. The engineering team has determined the issue is resolved, but are investigating to find out the root cause of the brief outage.</p>